PRODUCT WARRANTY
PRODUCT WARRANTY
GARMENT CARE & LONGEVITY
Every IKA Playluxe garment is crafted using premium digitally printed fabrics in vibrant, playful colour palettes. The brilliance of these colours is one of the defining characteristics of our collections. However, bright digitally printed fabrics require careful handling to preserve their richness and longevity. To maintain the beauty of your garment, we strongly recommend Dry Clean Only. Each garment is accompanied by a wash care label detailing the recommended care instructions. Customers are advised to read and follow these instructions carefully before the first use and throughout the life of the garment. Failure to follow the prescribed wash care instructions—including machine washing, hand washing, soaking, bleaching, tumble drying, or the use of harsh detergents—may result in colour fading, print deterioration, fabric damage, or shrinkage.
Such damage arising from improper care is considered normal wear due to incorrect handling and is not covered under our Warranty or Exchange Policy.All products sold on our Website are covered by a limited warranty against manufacturing defects for a period of 2 days from the date of purchase (“Warranty Period”).
Warranty Coverage (Repair, Replacement, or Refund)
During the Warranty Period, if a product is found to have a manufacturing defect, we will, at our sole discretion:
1. Repair the defective product;
2. Replace the defective product with a new or equivalent product; or
3. Refund the purchase amount if repair or replacement is not feasible.
Exclusions
This warranty does not cover:
· Normal wear and tear, color fading, or natural aging of materials.
· Damage caused by improper use, negligence, accidents, or failure to follow care instructions.
· Modifications, alterations, or repairs performed by unauthorized persons.
· Damage due to exposure to extreme conditions such as moisture, heat, or chemicals.
· Minor irregularities in handcrafted or natural material-based products, which are inherent characteristics of such items.
Warranty Claim Process
To initiate a warranty claim:
1. Contact Us atikaplayluxe@gmail.comwithin the Warranty Period.
2. Provide proof of purchase and a description of the defect, along with images or videos.
3. Follow the Return Process mentioned in our return policy.
Upon verification, we will process the repair, replacement, or refund at our discretion. If the product is no longer available, we may offer a store credit instead.
Claims After Warranty Period-
Any claims made after the expiry of the Warranty Period shall not be entertained under any circumstances.
PRODUCT COMPLIANCE
Products displayed/ sold on the IKA website are manufactured as per the applicable Local Laws of India and are in conformity with the required Indian industry standards.
INACCURACY DISCLAIMER
From time to time there may be information on our Website or in our catalogue that may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. IKA reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any
BREACH
In the event you are found to be in breach of the Terms of Use or Privacy Policy or other rules and policies or if we are unable to verify or authenticate any information you provide or if it is believed that your actions may cause legal liability for you, other users or us, without limiting to the present, without prior notice immediately limit your activity, remove your information, temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to this Website. Any user that has been suspended or blocked may not register or attempt to register with us or use the Website in any manner whatsoever until such time that such user is reinstated by us.
Notwithstanding the foregoing, if you breach the Terms of Use or Privacy Policy or other rules and policies, we reserve the right to recover any amounts due and owing by you to us and to take strict legal action including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against you.
Any breach of any applicable local laws of that territory shall also result in, without prior notice immediately limit your activity, remove your information, temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to this Website.
If you have any questions regarding this, you can contact our Care Team at + 91 9278355600 or send us regular mail addressed to: ikaplayluxe@gmail.com.
SEVERABILITY
We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
FORCE MAJEURE
Failure on the part of IKA to perform any of its obligations and the non-furnishing of the product, shall not entitle you to raise any claim against IKA or be a breach hereunder to the extent that such failure arises from an event of Force Majeure. If through force Majeure the fulfilment by either party of any obligation set forth in this Agreement will be delayed, the period of such delay will not be counted on in computing periods prescribed by this Agreement. Force Majeure will include any war, civil commotion, strike, governmental action, lockout, accident, epidemic or any other event of any nature or kind whatsoever beyond the control of IKA that directly or indirectly hinders or prevents IKA from commencing or proceeding with consummation of the transactions contemplated hereby. You expressly agree that lack of funds shall not in any event constitute or be considered an event of Force Majeure.
DISPUTE RESOLUTION
This agreement shall be construed and the legal relations between YOU and IKA hereto shall be determined and governed according to the laws of India. If any dispute arises between you and IKA regarding your use of the Website or Your dealing with IKA in relation to any activity on the Website, in connection with the validity, interpretation, implementation or breach of any provision of the Terms & Conditions and/or Privacy Policy including but not limited to the rules and policies contained herein, the dispute shall be subject to the exclusive jurisdiction to the Courts of Lucknow, Uttar Pradesh.
Your obligations to pay the Payment Fees shall not be suspended during the pendency of such proceedings.
GRIEVANCE
Any grievances you have by way of use of the website can be addressed to the ‘Customer Care’ by way of email to ikaplayluxe@gmail.com.
The ‘Customer Care’ shall thereafter consider the same and provide a response within one month of the date of such complaint/ grievance.
GOVERNING LAW
These Terms and Conditions or the documents of third party payment channels shall be governed and construed in accordance with the laws of India.
This document is an electronic record in terms of Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.