ORDER CANCELLATION

ORDER CANCELLATION BY IKA

Due to unavoidable circumstances there may be times when certain orders having been validly placed may not be processed or capable of being dispatched. IKA reserves the exclusive right to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. If your order is cancelled after your Credit card/ Debit card/ Gift Card/Credit Note or any other mode of payment has been charged, the said amount will be reversed into your Account as the case may be to the source of the payment within a period of 30 working days. Any type of voucher used in these orders shall be returned and made available to the user in case of cancellation by IKA.

PAYMENT

All payments made against the purchases on ikaplayluxe.co.in by you shall be as against the MRP displayed on the website and shall be in terms and conditions of the third party Online Payment Gateway Services as adopted and applicable to your transaction as approved by IKA. Before shipping your order to you, we may request you to provide supporting documents (including but not limited to Govt. Issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done so as to ensure a safe and a full proof online shopping environment to our users.

IKA may employ PaisaPay, PayPal and such other third party facilities, for Payments on the Website. Such payments can be made through the electronic or through Cash on delivery transactions, as may be permitted by IKA which shall be at its sole discretion. Use of such third party services will be governed by their User Agreement, Seller Terms, Conditions and other rules and policies as may be required and applicable for your nature of activities.

DELIVERY

IKAendeavours but does not guarantee delivery of products in the stipulated time period as mentioned on the purchase of the product. In no manner can the contract be repudiated if IKA fails to deliver any one or more products in the stipulated time frame. However, if you fail to take the delivery of the goods, IKA may at its discretion charge you for additional shipping cost.

LOSS IN TRANSIT

IKA shall make all endeavours to deliver defect free products to the purchasers. IKA does not take title to any returned items purchased by the user unless the item is received by IKA. Any item purchased on our website does not qualify for any return unless the product delivered is damaged or has manufacturing defects. The defective and/or damaged product so received shall be communicated to IKA within 48 hours of its receipt. Any communication received after 48 hours of delivery shall not qualify for return unless expressly covered by the product warranty even in case the said product has been wrongly delivered.

IKA holds the sole discretion to determine whether a refund can be issued. For further information please read our Returns & Exchanges Policy.